At dreamwin, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have as a dreamwin player in the Philippines.
Six core principles that guide how dreamwin handles your personal data.
dreamwin uses SSL/TLS encryption across the entire platform. Your personal and financial data is transmitted and stored securely. We conduct regular security audits and maintain strict access controls to prevent unauthorized access to player data.
dreamwin does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used solely to operate the Platform, comply with legal obligations, and improve your gaming experience — nothing else.
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have the right to access, correct, and request deletion of your personal data. dreamwin respects and upholds these rights. Contact our support team to exercise any of your data rights.
dreamwin only collects the personal data that is strictly necessary to operate the Platform, verify your identity, process transactions, and comply with PAGCOR and AMLC regulatory requirements. We do not collect data beyond what is needed.
This Privacy Policy is written in plain, accessible language so you always know exactly what data we hold and why. We update this policy whenever our data practices change and notify registered players of material updates via email or in-platform notification.
dreamwin operates under PAGCOR oversight and complies with the Philippine Data Privacy Act, the Anti-Money Laundering Act, and all applicable data protection regulations. Our data practices are reviewed regularly to ensure ongoing compliance.
Important Notice: This Privacy Policy ("Policy") describes how dreamwin ("dreamwin," "we," "us," "our") collects, uses, stores, and protects the personal data of players and visitors ("you," "your") who access the dreamwin platform at dreamwin.one. By registering on or using the dreamwin Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.
1.1 dreamwin is committed to protecting the privacy and personal data of all players and visitors to the Platform. This Policy has been prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the regulations of the National Privacy Commission (NPC).
1.2 This Policy applies to all personal data collected through the dreamwin website, mobile platform, customer support channels, and any other touchpoint through which you interact with dreamwin.
1.3 This Policy should be read together with dreamwin's Terms & Conditions. Capitalized terms not defined in this Policy have the meanings given to them in the Terms & Conditions.
2.1 dreamwin is the data controller responsible for the personal data collected through the Platform. As data controller, dreamwin determines the purposes and means of processing your personal data.
2.2 dreamwin operates under the regulatory oversight of PAGCOR (Philippine Amusement and Gaming Corporation) and complies with all applicable data protection and gaming regulations in the Philippines.
2.3 For all data privacy enquiries, requests, or complaints, you may contact dreamwin's Data Protection Officer (DPO) via the contact details provided in Section 14 of this Policy.
3.1 Registration Data. When you create a dreamwin account, we collect: full legal name, date of birth, Philippine mobile number, email address, and a username and password of your choosing.
3.2 Identity Verification (KYC) Data. To comply with PAGCOR regulations and the Anti-Money Laundering Act, we collect: government-issued ID (e.g., Philippine passport, SSS ID, PhilHealth ID, driver's license), proof of address, and a selfie or live photo for identity verification purposes.
3.3 Financial Data. When you make deposits or withdrawals, we collect: payment method details (e.g., GCash account number, Maya account, bank account details), transaction amounts, and transaction history. We do not store full payment card numbers on our servers.
3.4 Gaming Activity Data. We collect records of your gaming activity on the Platform, including: games played, bets placed, wins and losses, session duration, and bonus usage. This data is required by PAGCOR for regulatory reporting.
3.5 Technical Data. We automatically collect certain technical data when you access the Platform, including: IP address, device type and operating system, browser type and version, referring URL, and session timestamps.
3.6 Communications Data. If you contact dreamwin's customer support team, we retain records of those communications, including live chat transcripts and email correspondence, for quality assurance and dispute resolution purposes.
3.7 Responsible Gaming Data. If you use dreamwin's responsible gaming tools (deposit limits, self-exclusion, etc.), we record your preferences and the dates on which limits or exclusions were set or modified.
4.1 dreamwin uses your personal data for the following purposes:
4.2 dreamwin does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law.
5.1 dreamwin processes your personal data on the following legal bases under the Philippine Data Privacy Act:
6.1 dreamwin does not sell, rent, or trade your personal data to third parties for commercial purposes.
6.2 dreamwin may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
6.3 All third-party service providers engaged by dreamwin are contractually required to process personal data only in accordance with dreamwin's instructions and applicable Philippine data protection law.
6.4 dreamwin may disclose your personal data if required to do so by a court order, subpoena, or other legal process, or if dreamwin believes in good faith that such disclosure is necessary to protect the rights, property, or safety of dreamwin, its players, or the public.
7.1 dreamwin uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognize you, maintain your session, and understand how you use the Platform.
7.2 dreamwin uses the following categories of cookies:
7.3 You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform.
8.1 dreamwin retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulation.
8.2 Under PAGCOR regulations and the Anti-Money Laundering Act, dreamwin is required to retain certain player records — including KYC documents, transaction records, and gaming activity logs — for a minimum of five (5) years following account closure or the last transaction, whichever is later. These retention obligations apply regardless of any data deletion request.
8.3 Communications data (e.g., customer support transcripts) is retained for a period of two (2) years from the date of the communication, unless a longer retention period is required for dispute resolution or legal proceedings.
8.4 Where personal data is no longer required for any lawful purpose, dreamwin will securely delete or anonymize it in accordance with industry-standard data destruction practices.
9.1 dreamwin implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:
9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, dreamwin will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Philippine Data Privacy Act.
9.3 While dreamwin takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your dreamwin login credentials and for notifying dreamwin immediately if you suspect unauthorized access to your account.
10.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by dreamwin:
10.2 To exercise any of the above rights, please contact dreamwin's Data Protection Officer using the contact details in Section 14. dreamwin will respond to all data rights requests within thirty (30) days of receipt, or within such extended period as permitted by applicable law.
10.3 dreamwin may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to unauthorized persons.
Opt-Out of Marketing: If you have previously opted in to receive promotional communications from dreamwin and wish to opt out, you may do so at any time by updating your communication preferences in your account settings or by contacting our support team. Opting out of marketing communications will not affect your ability to use the Platform.
11.1 The dreamwin Platform is strictly intended for persons aged twenty-one (21) years and above. dreamwin does not knowingly collect personal data from individuals under the age of 21.
11.2 As part of the registration process, dreamwin requires all players to confirm that they are at least 21 years of age and to submit government-issued identification for age verification. Any account found to belong to a person under 21 will be immediately suspended, all associated data will be deleted, and any deposited funds will be returned.
11.3 If you believe that a minor has registered on the dreamwin Platform or that dreamwin has inadvertently collected personal data from a minor, please contact our support team immediately so that we can take prompt corrective action.
12.1 The dreamwin Platform may contain references to third-party services (such as payment processors). dreamwin is not responsible for the privacy practices of any third-party services and encourages you to review the privacy policies of any third parties you interact with in connection with your use of the Platform.
12.2 This Policy applies solely to personal data collected by dreamwin through the Platform. It does not apply to data collected by third-party payment processors or other service providers, who have their own privacy policies and data protection obligations.
13.1 dreamwin reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. The "Last Updated" date at the top of this page will be revised accordingly.
13.2 Where changes to this Policy are material — meaning they significantly affect how we collect or use your personal data — dreamwin will notify registered players via email or in-platform notification at least seven (7) days before the changes take effect.
13.3 Your continued use of the dreamwin Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you must stop using the Platform and may request account closure.
14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or dreamwin's data practices, please contact our Data Protection Officer:
14.2 dreamwin aims to respond to all privacy-related enquiries within five (5) business days. For data rights requests, the response period is up to thirty (30) days as noted in Section 10.
14.3 If you are not satisfied with dreamwin's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC).
This Privacy Policy was last updated on January 1, 2026. By continuing to use the dreamwin platform after this date, you confirm your acceptance of this Policy in full.
Your data is safe, your privacy is protected, and your gaming experience is backed by PAGCOR regulation. Join thousands of Filipino players who trust dreamwin for fair, secure, and entertaining online gaming.
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